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Get instant live chat support from the Tally On Cloud panel

Are you frustrated with waiting for the support team to answer your call & resolve your problem?

Are you looking for immediate support? If yes, then you have landed on the right article. 

Enjay has now come up with a new feature for support on our server. Irrespective of whether you are an admin or Tally user, directly you can communicate with our team through chat & resolve your query.

Salient Features of Live Chat:-

  1. Quick & effective response 
  2. Share media files such as screenshots & videos 
  3. Both for Tally users & admin. 

Interested to know how? 

For Tally User 

Step1.  Open Chrome browser & enter your Tally URL 

Step 2.  Log In using your Tally credentials (Screen 1)

(Screen 1)

In the right bottom corner, the chatbox option will be visible. (Screen 2)

(Screen 2)

You will get chat responses immediately here.

Step 3. If you want to share media files such as screenshots, videos, etc, you can add attachments from here itself.  

a) Click on the paper clip icon on the right bottom of the chatbox (Screen 3)

(Screen 3)

b) Select the media file you want to share 

 c) Press Enter

For Tally Admin 

Step 1. If you are a Tally admin, log in using admin credentials (Screen 4)

(Screen 4)

Step 2. Similarly  in the admin panel also chatbox will be visible (Screen 5)

(Screen 5)

You will get immediate chat responses here too. Looking forward to providing you immediate support. Let’s chat?

Note : 
You can connect us for support at any time between Monday to Saturday from 9:30 AM to 6:30 PM

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